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Shipping Policy
Last Updated: 24/4/2025
Latest News:
According to the latest tariff policy of the United States against China, We will adjust and increase the freight charges and keep it open. wait the shipping fee can be restored to free.
According to the latest tariff policy of the United States against China, We will adjust and increase the freight charges and keep it open. wait the shipping fee can be restored to free.
Thank you for shopping at DoMii ! We strive to process and ship your orders as quickly as possible. Below you’ll find details about our shipping methods, delivery times, and other important information.
1. Processing Time
Orders typically will be ready and shipped within 1-3 working days (excluding weekends and holidays) after payment is confirmed.During peak seasons,holidays,or promotional periods, (e.g., Black Friday, Christmas), processing may take longer. We will notify you if delays occur.
2. Shipping Methods & Delivery Time
We offer the following shipping options (customize based on your services), There is currently no expedited service option.
| Zone Name | Shipping methods | Covered Regions | Freight Charge | Delivery Time | weight Limit |
|---|---|---|---|---|---|
| North America | Free Shipping-US | United States (US), | free, 【tariff policy impact increase 3(≤5kg)】 | 8-15 business days | ≤30 |
| North America | Free Shipping-North America | Canada, Mexico, | free | 8-15 business days | Canada≤30, Mexico≤10, |
| Europe | Free Shipping-Europe | Poland,Spain,Sweden,United Kingdom(UK), France,Germany,Italy,Lithuania,Estonia,Latvia,Hungary, Belgium,Netherlands,Finland,Austria,Denmark,Norway, Portugal,Romania,Bulgaria,Luxembourg,Czech Republic,Ukraine,Moldova, Croatia,Ireland,Slovenia,Greece,Slovakia,Russia,Turkey, | free | Czech Republic:8-20 business days, Moldova:20-30 business days, Russia:18-26 business, Others:7-15 business days, | Denmark:≤15, Norway:≤5, Sweden:≤20 United Kingdom(UK):≤20, Ireland:≤20, Others:≤30, |
| Oceania | Australia(EX NT+WA)+2 | Australia(EX NT+WA), | 2 | 8-15 business days, | ≤22 |
| Oceania | Australia(NT+WA)+7 | NT=Northern Territory,WA=Western Australia, | 7 | 8-15 business days | ≤22 |
| Oceania | Free Shipping-Oceania | New Zealand, | free | 8-12 business days, | ≤25 |
| South America | Brazil+3 | Brazil | 3(≤2kg); | 8-15 business days | ≤2 |
| South America | Chile+2 | Chile | 2(≤2kg); | 10-20 business days | ≤2 |
| South America | Peru+2 | Peru | 2(≤5kg); | 15-23 business days | ≤5 |
| Asia | Free Shipping-Asia | South Korea,Thailand,Vietnam,Indonesia,Malaysia, Philippines,Singapore,United Arab Emirates, Japan(EX Okinawa/沖縄+Kyushu/九州+Hokkaido/北海道), Israel,Pakistan, | free | Indonesia:18-24 business days, Pakistan:15-30 business days, Others:7-14 business days, | South Korea:≤20, Israel+Pakistan:≤5, Others:≤30, |
| Asia | JP(Kyushu+Hokkaido)+5 | Japan(Kyushu/九州+Hokkaido/北海道) | 5 | 4-10 business days | ≤30 |
| Asia | Qatar+3 | Qatar | 3(≤1kg); free(>1kg); | 8-12 business days | ≤30 |
| Asia | Saudi Arabia+2 | Saudi Arabia | 2(≤1kg); free(>1kg); | 8-15 business days | ≤30 |
| Asia | Oman+3 | Oman | 3(≤5kg); free(>5kg); | 9-15 business days | ≤20 |
| Asia | Kazakhstan+3 | Kazakhstan | free(≤5kg); 3(>5kg&≤10kg); | 25-35business days | ≤30 |
| Africa | Algeria+3 | Algeria | 3(≤1kg); free(>1kg); | 24-35business days | ≤30 |
United States (US) :
The United States is accessible to the entire mainland, but does not accept APO/FPO addresses, remote areas such as Alaska and Hawaii, and overseas addresses such as Puerto Rico and Guam. Restricted Zip codes (first three digits) : 900-099, 340, 962-966, 006-009, 967-969, 995-999.
Europe：
The dependent islands and overseas territories of European countries do not provide delivery services.
Japan :
Okinawa(沖縄) does not provide delivery service. The Kyushu(九州) region includes Fukuoka(福岡県/ふくおかけん),Nagasaki(長崎県/ながさきけん),Saga(佐賀県/さがけん), Oita(大分県/おおいたけん), Kumamoto(熊本県/くまもとけん), Miyazaki(宮崎県/みやざきけん), and Kagoshima(鹿児島県/かごしまけん). Japan(Kyushu/九州+Hokkaido/北海道) requires a $5 freight charge/remote surcharge.
There is currently no delivery service in other countries due to the fact that shipping is not free and at least more than 10 US dollars. for addresses that cannot be shipped, The following prompt will pop up on the checkout page: “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help”. This means that we didn’t set the freight for the area in the dashboard.
If you still want the goods Or If you want an expedited service option, you can contact our service email: domiiservice@outlook.com. You need to provide the address information, the goods you want and the quantity, so that we can calculate the extra freight according to the region and weight. we will reply to the shipping quote by email, and set the shipping rate on the website so that you can shop normally.
Note: If a refund is required, we only refund the price of the item, and THE SHIPPING FEE SENT OUT WILL NOT BE REFUNDED!!! the countries regions where shipping fee is not free, Please note this terms!
3. Shipping Costs
Shipping fees are calculated at checkout based on order destination region and weight.
Addresses in countries and regions where delivery is not possible will receive a “no shipping options available” prompt on the checkout page, and no response when clicking Pay. This means that we didn’t set the freight for the area in the dashboard.
The countries regions where shipping fee is not free. Please Note: If you apply for a refund, THE REFUND DOES NOT INCLUDE THE SHIPPING COST SENT OUT but only the price of the goods.
4. International Shipping & Customs
We ship to list countries .
Customs fees, taxes, or import duties are the buyer’s responsibility. Check your local regulations before ordering.
We are not liable for delays or additional charges due to customs.
5. Order Tracking
Once shipped, you’ll receive a tracking number and tracking url via email. you can click on the tracking url in the mailbox. Or you can log into your “Account” and going to the “Orders”details, click the tracking number to view the logistics tracking information. They are all automatically jump to the “Track Order” page. So you can also directly go to “Track Order” page on the main menu of the website, to check the specific logistics progress of your order.
Detailed logistics progress can also be queried through the third-party logistics 17track platform (Global Package Tracking). site: https://www.17track.net .
For issues like “delivered but not received,” contact your local postal office first.
6. Lost/Damaged Packages
If your package is lost or damaged during transit, contact us within 3 days at domiiservice@outlook.com with your order number and proof (e.g., photos).
We may offer a refund or reshipment (case by case).
7. Returns & Exchanges
See our [Refund & Return Policy] for details.
8. Contact Us
For shipping questions:
Email: domiiservice@outlook.com
Response time: 2 business days.