Order Issues

Q1: How to check the order logistics status?

A: There are three ways to query logistics information.
1. Once shipped, you’ll receive a tracking number and tracking url via email. You can click on the tracking url in the mailbox. It will automatically jump to the “Track Order” page .
2. You can log into your “Account” and going to the “Orders” details, click the tracking number to view the logistics tracking information. It will automatically jump to the “Track Order” page.
3. So you can also directly go to “Track Order” page on the main menu of the website, to check the specific logistics progress of your order.
If not, please contact customer service to provide the tracking number and logistics company name, we will assist you to check.

Q2: Can I modify the delivery address or product information after placing an order?

A: You can contact customer service (domiiservice@outlook.com) to try to modify the order within 1 hour after the order is submitted, We’ll try to intercept it. but If the order can’t be adjusted (because the system has entered the third party logistics processing system). We’ll be sorry to inform you. so It is recommended to check the information carefully before placing an order.

Q3: What if the product does not match the description or has quality problems?

A: Please take a photo and provide the order number within 7 days after signing, and send a refund request online. The freight for quality problems shall be borne by us, and users shall take care of non-quality problems. See Refund & Return Policy for more details.

Q4: What if the order shows delivery but not received?

A: First check whether the logistics information shows any anomalies (such as customs clearance delay).  If the estimated time limit is exceeded, please contact customer service and provide the tracking number, we will assist in communicating with the logistics side.  For issues like “delivered but not received,” contact your local postal office first.

 

Account Problem

Q1: How do I register an account?
A: Through the “Account” logo on the main menu bar or through the “My account” page.  Enter your email address. a link to change your password will be sent to your email address. If Your password is successfully set, the page will jump to the “My Account” page and display “Your password has been reset successfully”. It is recommended to set a more complex password and protect personal password information well.
 
Q2: What if I can’t receive the verification email when registering?
A: Please check the spam box or add our email to the whitelist. If you do not receive it within 5 minutes, click “Resend” or contact customer service(domiiservice@outlook.com) to activate it manually. Users who registered with Gmail email address, please be aware that the sent email may be sent to the spam folder.
 
Q3: What is the reason for the account being locked or unable to log in?
A: Security protection may be triggered due to incorrect passwords entered for multiple times, or the account has abnormal activities (such as remote login).  Reset the password in “Forgot Password” or contact customer service (domiiservice@outlook.com) to send reset password link.
 
Q4: What if I forget my password?
Reset your password through “Forgot Password”, a link to change your password will be sent to your registered email address. Or contact customer service (domiiservice@outlook.com) to reset, customer service will send reset password link to your registered email address.
 
Q5: How to deal with account information leakage?
A: First check whether the registered mailbox is leaked and ensure that the registered mailbox belongs to you.  Reset your password by clicking on “Forgot Password”.  Or contact customer service (domiiservice@outlook.com)  to delete the account directly and then re-register the account.  We are committed to not storing users’ complete payment information and recommend enabling two-factor authentication (2FA) to enhance security.
 
Q6: How to delete personal account information on the website?
A: Contact customer service (domiiservice@outlook.com) to delete background account data directly. After deletion, the account cannot be used to log in to the website.