standard

We have a 45-day no reason return policy, which means you have 45 days after receiving your product to request a return. To be eligible for return, your item must be in the same condition as when you received it, unworn or unused, with all original packaging and accessories attached. Failure to meet the above criteria, as well as clearance products and customized goods are not subject to the Refund & Return Policy.

exceptions 

Refund & Return Policy may not apply in the following cases:
– The product is used or damaged.
– Beyond the refund period (45 days).
– Clearance products.
– Customized goods or special goods (We will communicate with the customer to confirm).
If you are unsure if your item is eligible for a refund, please contact our customer service team. email: domiiservice@outlook.com
If your refund request is denied, it may be due to non-compliance with our refund policy (e.g. past refund period, item used, etc.).If you have any questions, please contact our customer service team and we will provide you with further explanations and solutions.

shipping fee

If you request a refund due to the quality of the product, such as the goods are defective, damaged in transit or wrong delivery, we will bear the return freight. refund the cost of the product and the shipping fee.
Any other non-quality issues will be returned at your expense. If it is due to personal reasons (such as dislike, inappropriate size, etc.), THE REFUND AMOUNT WILL NOT INCLUDE SHIPPING COSTS.
Note: THE SHIPPING FEE SENT OUT WILL NOT BE REFUNDED!!! the countries regions where shipping fee is not free, please note this terms!
Please check your order upon receipt and contact us immediately if the item is defective, damaged or the wrong item has been received so that we can assess the problem and correct it.
Note: For product quality problems, we will conduct personnel inspection and video recording before packaging and sending out, in order to avoid sending out substandard products and as evidence identification.

how to refund

If you are not satisfied with the item, you can request a refund within 45 days of receiving the item. You can apply for a refund directly without filling in the reason for the refund. We will proactively contact the customer to discuss the refund plan and then process the refund request quickly according to the negotiated refund plan.If it is a quality problem, please inform us by email.
Refund Process :
1. Please log in to your “Account” ;
2. go to the “Orders”details, click Actions”Refund” button ;
3. then click “Send request” button ;
4. If you want to cancel, there is a “Cancel Request” button ;
After applying for a refund request, We will process your request within 1-3 business days. Wait for our customer service team to provide you with a return address label via email. Please note that the return address may vary depending on the warehouse location of the product, so do not send it directly to the shipping address. Sorry, we do not accept items sent back to us without prior request for return.

how long 

We will execute the refund process as soon as the return is received and checked. It is usually processed within 2 working days. The refund will be returned to your payment account. The exact arrival time depends on the specific policies of your payment platform.

damaged or missing goods

If you receive an item that is damaged or missing, please contact our customer service team within 45 days of receiving the item and provide the relevant photo or video as proof. We will arrange an exchange or refund for you. customer service team email: domiiservice@outlook.com.

support partial refund

we support partial refunds. For example, if part of your purchase is damaged or missing, You can apply for a partial refund by sending an email to our customer mailbox. and our customer service team will handle it for you. customer service team email: domiiservice@outlook.com.

refund status & refund total

You can check the refund status & refund total, by logging into your “Account” and going to the “Orders” details. If you need further assistance, please contact our customer service team email: domiiservice@outlook.com .

Full refund, Status=”Refunded”. Partial refund, Status=”Completed”. Both of these status indicate that the processes of these two refund plans have ended. So although the partial refund still retains the actions refund button after the refund, please ignore it. don’t refund again “Send request”. we’ll refuse. because we have reached an agreement on a partial refund.

The amount crossed out is the original actual price of the product, and the underlined amount is how much you actually spent on this product after the refund. The difference between the two is the actual refund amount received by the customer.

Example 1: Full refund, Status=”Refunded”. The price of the product is 25 dollars. You actually spent 0 dollars to purchase this product. The refund amount of 25 is a full refund.
Example 2: Partial refund, Status=”Completed”. The price of the product is $18.99. You actually spent $9.99 on this product. The refund amount is equal to 18.99-9.99=9.

return 

unless otherwise stated. instructions that do not need to be returned will be sent to you by email. Otherwise you will need to return the product to the address we provided after the refund. Please ensure that the item is in good condition and that all original packaging and accessories are attached.

duties/taxes

Our refund policy applies to all the countries and territories listed. Note, however, that some countries may charge duties or import taxes, which are non-refundable. Customs fees, taxes, or import duties are the buyer’s responsibility. Check your local regulations before ordering. We are not liable for delays or additional charges due to customs.

coupon

The refund will be returned to your account and the validity period will remain unchanged.

service

If you need further assistance, please contact our customer service team at domiiservice@outlook.com. Thank you for your support of DoMii !